Why isn't my plan active after uploading proof of payment?

Access begins after the support team approves your proof of payment

  1. Uploading proof of payment does not mean approval. The support team checks the amount and payment details before activating access.
  2. Check your request status on your account's Plans page. If corrections are requested, update your proof of payment as instructed.
  3. To ask support to review your request, prepare the request details and payment date and time. Do not send your password.
  4. The owner subscribes for the team. Members do not need separate plans.
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