Why isn't my plan active after uploading proof of payment?
Access begins after the support team approves your proof of payment
- Uploading proof of payment does not mean approval. The support team checks the amount and payment details before activating access.
- Check your request status on your account's Plans page. If corrections are requested, update your proof of payment as instructed.
- To ask support to review your request, prepare the request details and payment date and time. Do not send your password.
- The owner subscribes for the team. Members do not need separate plans.
